Terms of Service
These Terms of Service ("Terms") govern your use of the MeterBeam™ service, including the MeterBeam portal, the MeterBeam data collection agent, and related software and documentation (together, the "Service"). The Service is provided by Copier Dynamics, Inc., an Illinois corporation ("MeterBeam", "we", "us").
By creating an account, installing the agent, or using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("Customer", "you"). If you do not agree, do not use the Service.
1. The Service
MeterBeam monitors networked printers and copiers. The agent runs inside your network, queries devices over SNMP, and reports meter reads, supply levels, and device status to the MeterBeam portal, where that data is used for dashboards, alerts, forecasting, reporting, and meter-based billing.
The scope of what the agent collects — and what it deliberately does not collect — is described in the Privacy Policy and Security Overview, which are incorporated into these Terms by reference.
2. Accounts
You must provide accurate account information and keep it current. You are responsible for all activity under your accounts and for keeping credentials and API keys confidential. We strongly recommend enabling two-factor authentication for administrator accounts. Notify us promptly at security@meterbeam.com if you suspect unauthorized access.
3. Customer responsibilities and authority
You represent and warrant that you have the authority to install monitoring software on the networks and devices where you deploy the agent, and to permit collection of data from those devices. If you deploy the agent on a network you manage on behalf of a third party, you are responsible for obtaining that party's consent.
You agree to:
- Configure the agent only to scan IP ranges you are authorized to scan
- Maintain the network, device, and SNMP configuration required for the Service to function
- Keep the agent reasonably up to date, including automatic updates where enabled
- Use the Service in compliance with applicable laws and these Terms
4. Acceptable use
You may not, and may not permit anyone else to:
- Use the Service to scan, probe, or monitor any network or device without authorization
- Reverse engineer, decompile, or attempt to derive source code from the Service, except where that restriction is prohibited by law
- Resell, sublicense, or provide the Service to third parties except under a written reseller or managed-service agreement with us
- Interfere with or disrupt the Service, circumvent access controls or rate limits, or attempt to access another organization's data
- Use the Service to store or transmit unlawful, infringing, or malicious material
You may conduct security testing of the Service only with our prior written permission. We welcome good-faith vulnerability reports at security@meterbeam.com.
5. Software license
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the MeterBeam agent solely to connect to the Service during your subscription term. All rights not expressly granted are reserved. The Service and agent are licensed, not sold.
6. Customer data and ownership
As between the parties, you own your data, including device inventories, meter reads, supply history, and site records ("Customer Data"). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service, and to maintain backups.
We may use aggregated, de-identified statistics — for example device-model reliability or consumable yield patterns — to improve the Service, provided such data does not identify you, your customers, or any individual device owner.
We own the Service, the MeterBeam software, and all related intellectual property, including any feedback you choose to provide.
7. Fees and billing
Plans. Current plans, monthly base fees, included device counts, and per-device overage rates are published at meterbeam.com/pricing or stated in your written order. Prices are in U.S. dollars.
Free trial. Self-serve subscriptions begin with a 30-day free trial. A valid payment method is required at checkout and kept on file, but nothing is charged during the trial. If you cancel before the trial ends you owe nothing. When the trial ends your subscription becomes active and billing proceeds as described below; your first invoice covers only the days after the trial ended. If you subscribe at a Founding Rate, that rate is reserved for you from the start of the trial.
How billing works. MeterBeam bills monthly in arrears. On the 1st of each month you are charged for the previous month: your plan's base fee plus overage for any devices above your plan's included count, measured at the highest number of monitored devices seen during that month. Your first charge covers only the days since your subscription became active (after any free trial). Devices you retire in the portal are not counted.
Payment. Payments are processed by Stripe. You authorize us to charge your card or debit your bank account (ACH) on file for each invoice when due. You are responsible for keeping a valid payment method on file; you may update it at any time through the billing portal. If a payment fails, we will retry and notify you; if it remains unpaid after our retry schedule, we may suspend portal access until it is paid. Agents continue collecting during suspension so your history is not lost.
Founding Rate. If you subscribe at a published Founding Rate, that base fee and overage rate remain fixed for as long as your subscription stays continuously active. If your subscription is cancelled or lapses for non-payment and you later re-subscribe, the then-current list price applies.
Changes. For list-price subscriptions we may change pricing with at least 30 days' written notice, effective at your next billing cycle. Fees are exclusive of taxes, which you are responsible for except for taxes on our income. Fees paid are non-refundable except as required by law.
8. Availability and support
We aim to keep the Service available continuously, but we do not commit to a specific uptime percentage unless a separate written service level agreement is in place. We may perform maintenance, and will make reasonable efforts to schedule significant planned maintenance outside normal business hours.
Support is provided by email at support@meterbeam.com during normal business hours, U.S. Central Time.
Data accuracy notice. Meter reads are collected from third-party devices over SNMP, and device firmware occasionally reports counters incorrectly, resets them after service, or becomes unreachable. MeterBeam is a monitoring and reporting tool. Where meter data is used for billing, invoicing, warranty, or contractual purposes, you remain responsible for reviewing that data before relying on it.
9. Confidentiality
Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees, contractors, and advisors bound by similar obligations, or as required by law.
10. Term, suspension, and termination
These Terms begin when you first use the Service and continue until terminated. Subscriptions are month to month with no minimum term. You may cancel at any time through the billing portal or by written notice; cancellation takes effect at the end of the current billing month and your final invoice is issued on the following 1st as usual. We may terminate for convenience with 30 days' written notice, or either party may terminate immediately for material breach that is not cured within 15 days of written notice. We may suspend the Service immediately if your use poses a security risk, threatens the integrity of the Service, violates law, or as described in Section 7 for non-payment.
After cancellation your portal remains available read-only for 30 days so you can export data; agents stop collecting readings. On written request made within that period, we will provide a one-time export of your Customer Data. After that period we may delete it, subject to the retention rules in the Privacy Policy and our legal obligations. You must uninstall the agent when your right to use the Service ends.
11. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA COLLECTED FROM THIRD-PARTY DEVICES WILL BE COMPLETE OR ACCURATE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
13. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your deployment of the agent on networks you were not authorized to monitor. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark.
14. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Cook County, Illinois, and both parties consent to personal jurisdiction there. Each party waives any right to a jury trial and agrees that claims must be brought individually, not as part of a class action.
15. General
Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets. These Terms, together with the Privacy Policy and any signed order or agreement, are the entire agreement between the parties. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
We may update these Terms; material changes will be announced by email to account administrators at least 30 days in advance, and continued use after the effective date constitutes acceptance. If a signed written agreement between you and Copier Dynamics, Inc. conflicts with these Terms, that agreement controls.
16. Contact
Copier Dynamics, Inc.
3452 W 159th St, Markham, IL 60428, United States
legal@meterbeam.com